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Terms and Conditions


Terms and conditions:   Provided here to insure customers understand Mansfield Outdoors policy and procedures for payment, returns, cancellations, damage, back orders and shipping prior to purchasing.

Credit card orders:  Only US and Canadian issued credit cards accepted. Credit card orders will be charged for the full amount of order, including shipping, at the time of purchase.

Canadian and International Customers:  Canadian and other international customers are required to pay any brokerage or import duty fees levied upon receipt of items ordered. Mansfield Outdoors does not, and cannot know in advance the amount of any brokerage or import duty fees levied by various countries for the importation of various products. Should a Canadian or other international customer fail to pay required brokerage or import duty fees, these fees will be automatically charged to your credit card as Mansfield Outdoors is billed for these fees and taxes for Canadian and international customer non-payment.

Cashier’s checks and money orders:  Accepted from US and Canadian accounts only.

Personal checks:  Orders paid for by personal checks cannot ship until after check clears.

Cancellations:  Cancellations of any merchandise paid for with a credit card will result in a 3% cancellation fee.  Cancellation of any merchandise that has already been shipped will be treated as a return.

Loss or damage:  Inspect items received immediately upon receipt. If customer informs Mansfield Outdoors of loss or damage, Mansfield Outdoors will file a claim with the shipper for lost or damaged merchandise.  Customer hereby agrees to provide evidence of damage as necessary.

The PRO version of the Eldfell wood burning tent stove is shipped in a lightweight plywood transport box designed to protect the stainless steel stove during the shipping process.  The plywood box itself is often subject to scratches, dents, and cracks beyond our control during the shipping process and is not covered by this warranty.

Back orders / Out of stock items:  Most items are normally in stock. If we are temporarily out of an item we will contact you to determine if you want to back order or cancel purchase.

Typographical errors:  Typographical errors are not honored. Prices on website can change without notice.  Every care has been taken to ensure that all the information on this website is correct at the time of publishing. We take no responsibility for any damage caused by typing errors. We reserve the right to change the specifications and prices of our products at any time.